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Home » Help Center » FAQ

Frequently-Asked Questions

 

Answers to frequently asked questionsThe Questions

Hint: Also Try our Help Center

 

 

The Answers

How do I contact you?
Most questions can be answered simply by reviewing the information in our Help Center. However, if you don't find the answer to your question there, visit this page: Contact Us.

I am nervous about ordering online. Can I order by phone?
Sorry, but our Internet Department does not have a telephone, so it can't take phone orders, and our retail store staff is not allowed to take calls from Internet customers (we're just too small). However, unlike other merchants, we take many extra steps to protect your credit card security, and we offer a $200 security guarantee. In addition, we encourage you to use the ultra-secure PayPal system so that you do not have to provide your personal info directly to online merchants. But, if you have problems ordering online, download our Offline Order Form: Just fax or "scan-and-email" us the form and we'll enter your order into our Internet catalog for you (email address required; VISA/Mastercard only; $5.00 order entry fee applies; details and fax number on the form.).

What is your phone number?
Our retail store staff is located in another location from our Internet Department and is not allowed to take calls from Internet customers. Our Internet Department does not have a telephone, but you can leave them an Evoice voicemail message by calling 1-888-557-5795 and your message will be emailed to them. (The Internet Dept. can only respond by email, so be sure to leave them your email address in your voicemail.)

There is a product I want, but I don't see it online. How can I get it?
Everything we sell is listed right here on our Internet site: If you don't see it, we don't sell it. We don't have a way to handle special or custom orders, and we don't have any sources for products which you don't see on this site.

What payment methods do you accept?
We accept VISA and Mastercard directly in our Yahoo Store shopping cart system. We also accept VISA, Mastercard, American Express, Discover, and bank drafts through the famous PayPal system. (PayPal is the world's most popular and secure online payment service. When you use PayPal, your billing address and credit card information are not shared with the merchants you pay.)

I have a coupon. How do I redeem it?
There is a field on our online order form into which you enter the coupon code. You then press the "apply" button and the discount will be applied to your order.

Do you offer gift wrapping?
Yes! Please see our gift-wrapping page for details.

What is your return policy?
We accept returns for pretty much any reason at any time, but we only accept those returns we have been notified to expect. See our return policy page for details.

What shipping methods do you offer?
We ship by UPS and the United States Postal Service. Please see our shipping terms page for all the details.

Why don't you offer free shipping?
Even with customers paying for shipping, when you include boxes, filling material and labor, we actually lose about $3.00 on each order we ship compared to selling the same merchandise in our retail store. We previously looked into offering free shipping for all orders but computed we'd have to raise the prices of our merchandise by about 15% to cover the additional cost of paying for the shipping. We dropped the idea because we didn't think customers would want to pay 15% more in order to save on shipping costs, but we would like your opinion: Please contact us with your comments if you feel differently.

How do I calculate the shipping charges?
Simply add the items you'd like to purchase to your shopping cart and then use the handy shipping calculator which appears in the shopping cart.

When will my order ship?
95% of orders ship within one business day: Order by 10am Mountain time and it will ship the same day!

Do you ship overseas?
Yes! We ship worldwide, including to US APO/FPO military addresses. Please see our shipping page for details.

How do I track my order?
We will email you a Status Update message when your order ships. This message will contain a link to your Order Confirmation page, which contains a tracking link to UPS or USPS.

Where is your store located?
We're a REAL retail store, not just a "virtual" one located at 104 W. Plaza, Taos, NM 87571. We do not accept Internet customer telephone calls in the store.

Do you sell wholesale?
No; we're a retail store. However, we offer bulk discounts. See our Bulk Purchase page for details.

How do I contact the manufacturer of a product I saw on your site?
We do not give out this information but will be happy to contact them on your behalf.

What is your privacy policy?
You can read it on our privacy page.

 


95% of the Orders We Receive Ship Within 1 Business Day!



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Shop Made In New Mexico for jewelry, foods, decor, bath products, arts & crafts, cookbooks, gift baskets, chili products, and much more, all made exclusively in New Mexico, "The Land of Enchantment." Featuring "Guaranteed Credit Card Security" systems approved by Visa & Mastercard.
PayPal accepted Master Card accepted Visa credit card accepted American Express AMEX card accepted Discover credit card accepted HACKER SAFE certified sites prevent over 99.9% of hacker crime.
Credit Card Security Guaranteed!
Copyright © 2005-2007 Made in New Mexico, LLC. All rights reserved. Nov. 5, 2007 MadeInNewMexico.com is the "The Official Catalog of Real New Mexico Products." We ship worldwide from our retail store on the historic Taos Plaza in the little ski town of Taos, New Mexico, USA. We specialize in chili pepper and day-of-the-dead gifts and products, New Mexico foods, arts and crafts and more. And we feature an industry-leading return policy.