The Answers
How do I contact you?
Most questions can be answered simply by reviewing the information in our
Help Center. However, if you don't find the answer
to your question there, visit this page: Contact
Us.
Can I get a catalog in the mail?
Sorry, but we're too small to be able to publish a mail-order catalog, but
we do offer a monthly email newsletter that will tell you about our latest
specials and new products. To receive it, enter your email address in the
"Get Our Newsletter" box in the left margin.
I'm
nervous about ordering online. Can I order by phone?
Sorry, but our Internet Department does not have a telephone, so it can't
take phone orders, and our retail store staff is not allowed to take calls
from Internet customers (we're just too small). However,
unlike other merchants, we take many extra
steps to protect your credit card security, and we offer a
$200 security guarantee. In
addition, we encourage you to use the ultra-secure
PayPal system so that you do not have to
provide your personal info directly to online merchants. But, if you have
problems ordering online, download our
Offline Order Form: Just fax or "scan-and-email" us the form and we'll
enter your order into our Internet catalog for you (email address required;
VISA/Mastercard only; $5.00 order entry fee applies; details and fax number
on the form.).
What is your phone number?
Our retail store staff is located in another location from our Internet
Department and is not allowed to take calls from Internet customers. Our
Internet Department does not have a telephone, but you can leave them an
Evoice voicemail message
by calling 1-888-557-5795 and your message will be emailed to them. (The
Internet Dept. can only respond by email, so be sure to leave them your
email address in your voicemail.)
There is a product I want, but I don't see it online. How can I get
it?
Everything we sell is listed right here on our Internet site: If you don't
see it, we don't sell it. We don't have a way to handle special or custom
orders, and we don't have any sources for products which you don't see on
this site.
I
just checked my online banking account, and it appears you’ve charged my
credit card twice!
Actually, it is physically impossible for us to charge any
order more than once. Charging a credit card is a 2-step process: 1.) The
card is automatically AUTHORIZED by the merchant’s software (ours is by
Yahoo) when you complete your order, 24 hours-a-day. This means a hold is
placed on your account for the amount of the purchase, plus any additional
“floor” the merchant’s software automatically requests, such as 10% over and
above the amount of the purchase. For example, for a total purchase of $100,
the merchant may authorize $110; and 2.) Once an employee of the merchant
reviews the order and determines everything is correct, he or she then
CHARGES the card for the amount of the purchase (in this example, $100).
Charging the card automatically removes the extra $10 in Authorization, and
your credit card statement will show only the Charged amount of $100. If you
are confused about the difference between Authorizations and Charges,
Wikipedia has a detailed page on the subject. If, after learning the
difference between Authorizations and Charges, you still believe you have
been double-charged, please wait 24 hours for both of the charges to show up
on your online banking service. Then take a screen shot of your online
banking page and contact us.
What payment methods do you accept?
We accept VISA and Mastercard directly in our Yahoo Store shopping cart
system. We also accept VISA, Mastercard, American Express, Discover, and
bank drafts through the famous
PayPal system. (PayPal
is the world's most popular and secure online payment service. When you use
PayPal, your billing address and credit card information are not shared with
the merchants you pay.)
I have a coupon. How do I redeem it?
There is a field on our online order form into which you enter the coupon
code. You then press the "apply" button and the discount will be applied to
your order.
Do you offer gift wrapping?
Yes! Please see our gift-wrapping page for
details.
What is your return policy?
We accept returns for pretty much any reason at any time, but we only accept
those returns we have been notified to expect. See our
return policy page for details.
What shipping methods do you offer?
We ship by UPS and the United States Postal Service. Please see our
shipping terms page for all the details.
Why don't you offer free shipping?
Even with customers paying for shipping, when you include boxes, filling
material and labor, we actually lose about $3.00 on each order we ship
compared to selling the same merchandise in our retail store. We previously
looked into offering free shipping for all orders but computed we'd have to
raise the prices of our merchandise by about 15% to cover the additional
cost of paying for the shipping. We dropped the idea because we didn't think
customers would want to pay 15% more in order to save on shipping costs, but
we would like your opinion: Please contact us
with your comments if you feel differently.
How do I calculate the shipping charges?
Simply add the items you'd like to purchase to your shopping cart and then
use the handy shipping calculator which appears in the shopping cart.
When will my order ship?
95% of orders ship within one business day: Order by 10am Mountain time and
it will ship the same day!
Do you ship overseas?
Yes! We ship worldwide, including to US APO/FPO military addresses. Please
see our shipping page for details.
How do I track my order?
We will email you a Status Update message when your order ships. This
message will contain a link to your Order Confirmation page, which contains
a tracking link to UPS or USPS.
Where is your store located?
We're a REAL retail store, not just a "virtual" one located at
104 W. Plaza, Taos, NM 87571. We do not accept Internet customer
telephone calls in the store.
Do you sell wholesale?
No; we're a retail store. However, we offer bulk discounts. See our
Bulk Purchase page for details.
How do I contact the manufacturer of a product I saw on your site?
We do not give out this information but will be happy to contact them on
your behalf.
What is your privacy policy?
You can read it on our privacy page. |
The
Questions