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Frequently-Asked Questions

Answers to frequently asked questionsThe Questions
      (Tip: Also Try our Help Center)

  The Answers

How do I contact you?
Most questions can be answered simply by reviewing the information in our Help Center. However, if you don't find the answer to your question there, visit this page: Contact Us. Nobody responds faster!

Can I get a catalog in the mail?
Sorry, but we're too small to be able to publish a mail-order catalog, but we do offer a email newsletter that will tell you about our latest specials and new products. To receive it, enter your email address in the "Learn About Our Specials" box in the left margin.

I'm nervous about ordering online. Can I order by phone?
SORRY, WE NO LONGER ACCEPT PHONE ORDERS. (We're a 3-person company...way too small to staff a call center.) But unlike other merchants, we take many extra steps to protect your credit card security, and we offer a unique $200 security guarantee. In addition, we encourage you to use the ultra-secure PayPal system so that you do not have to provide your personal info directly to online merchants.

There is a product I want, but I don't see it online. How can I get it?
Everything we sell is listed right here on our Internet site: If you don't see it, we don't sell it. We don't have a way to handle special or custom orders, and we don't have any sources for products which you don't see on this site.

I just checked my online banking account, and it appears you’ve charged my credit card twice!
Actually, it is physically impossible for us to charge any order more than once. Charging a credit card is a 2-step process: 1.) The card is automatically AUTHORIZED by the merchant’s software (ours is by Yahoo) when you complete your order, 24 hours-a-day. This means a hold is placed on your account for the amount of the purchase, plus any additional “floor” the merchant’s software automatically requests, such as 10% over and above the amount of the purchase. For example, for a total purchase of $100, the merchant may authorize $110; and 2.) Once an employee of the merchant reviews the order and determines everything is correct, he or she then CHARGES the card for the amount of the purchase (in this example, $100). Charging the card automatically removes the extra $10 in Authorization, and your credit card statement will show only the Charged amount of $100. If you are confused about the difference between Authorizations and Charges, Wikipedia has a detailed page on the subject. If, after learning the difference between Authorizations and Charges, you still believe you have been double-charged, please wait 24 hours for both of the charges to show up on your online banking service. Then take a screen shot of your online banking page and contact us.

What payment methods do you accept?
We accept VISA and Mastercard directly in our Yahoo Store shopping cart system. We also accept VISA, Mastercard, American Express, Discover, and bank drafts through the famous PayPal system. (PayPal is the world's most popular and secure online payment service. When you use PayPal, your billing address and credit card information are not shared with the merchants you pay.)

I have a coupon. How do I redeem it?
There is a field on our online order form into which you enter the coupon code. You then press the "apply" button and the discount will be applied to your order.

Do you offer gift wrapping?
Yes! Please see our gift-wrapping page for details.

What is your return policy?
We accept returns for pretty much any reason at any time, but we only accept those returns we have been notified to expect. See our return policy page for details.

What shipping methods do you offer?
We ship by UPS and the United States Postal Service. Please see our shipping terms page for all the details.

Why don't you offer free shipping?
Even with customers paying for shipping, when you include boxes, filling material and labor, we actually lose about $3.00 on each order we ship compared to selling the same merchandise in our retail store. We previously looked into offering free shipping for all orders but computed we'd have to raise the prices of our merchandise by about 15% to cover the additional cost of paying for the shipping. We dropped the idea because we didn't think customers would want to pay 15% more in order to save on shipping costs, but we would like your opinion: Please contact us with your comments if you feel differently.

How do I calculate the shipping charges?
Simply add the items you'd like to purchase to your shopping cart and then use the handy shipping calculator which appears at the bottom of the shopping cart.

When will my order ship?
99% of orders ship within one business day: Order by 10am Mountain time and it will ship the same day!

Do you ship overseas?
Yes! We ship worldwide, including to US APO/FPO military addresses. Please see our shipping page for details.

How do I track my order?
We will email you a Status Update message when your order ships. This message will contain a link to your Order Confirmation page, which contains a tracking link to UPS or USPS.

Where is your store located?
We're a REAL retail store, not just a "virtual" one. Our Made in New Mexico! store is located at 104 W. Plaza, Taos, NM 87571. We do not accept Internet customer telephone calls in the store.

Do you sell wholesale?
No; we're a retail store. However, we offer bulk discounts. See our Bulk Purchase page for details.

How do I contact the manufacturer of a product I saw on your site?
We do not give out this information but will be happy to contact them on your behalf.

What is your privacy policy?
You can read it on our privacy page.

 

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