Frequently Asked Questions
How do I contact you?
Most questions can be answered simply by reviewing the information in our FAQ details. However, if you don't find the answer to your question there, visit this page: Contact Us
. Nobody responds faster!
Can I Get a Catalog in the Mail?
Sorry, but we're too small to be able to publish a mail order catalog, and we are adding new Local New Mexico products all the time. If we did send out a catalog it would be out of date in a few weeks. We do offer an email newsletter that will tell you about our latest specials and new products.
What Payment Methods Do You Accept?
We accept VISA, Mastercard, American Express, Discover. You can also log into your PayPal account from our checkout page. (PayPal is the world's most popular and secure online payment service. When you use PayPal
, your billing address and credit card information are not shared with the merchants you pay.)
I Have A Coupon. How Do I Redeem It?
There is a box on the Shopping Cart Page a little down and to the left on that page that says "Discount Codes". Enter your code in that box and then press the "apply" button and the discount will be applied to your order.
Why Don't You Offer Free Shipping?
Even with customers paying for shipping, when you include boxes, filling material and labor, we actually lose about $3.00 on each order we ship compared to selling the same merchandise in our retail store. We previously looked into offering free shipping for all orders but computed we'd have to raise the prices of our merchandise by about 15% to cover the additional cost of paying for the shipping. We dropped the idea because we didn't think customers would want to pay 15% more in order to save on shipping costs, but we would like your opinion: Please contact us
with your comments if you feel differently.
When Will My Order Ship?
99% of orders ship within one business day: Order by 11am Mountain time and it will ship the same day!
How Do I Track My Order?
When your order ships you will receive a confirmation email which contains your tracking number and a link to either Fed Ex or USPS.
Where Is Your Store Located?
We're a REAL retail store, not just a "virtual" one. Our Made in New Mexico store is located on the west side of the famous Taos Plaza. The address is 104 West Plaza, Taos, NM 87571.