Our "Forever Guarantee"

There are just 4 conditions to our Forever Guarantee:

• Shipping charges are not refundable, and you must pay for the return shipping, unless the return is the result of our error.
• Sale items and orders of 10 or more of the exact same item are not returnable unless damaged or defective.
• The product you return must be in “as new,” resalable condition. (If your item simply needs repair, most of our artists and craftspeople offer warranty and repair services. Contact Us for more information.) If you return an item in a condition that prevents us from reselling it as new, a 25% charge will apply…we’re a very small company and can’t afford to accept items which can’t be resold. Note: due to their fragile nature, chile pepper wreaths and ristras are always subject to a 25% restocking fee upon return.
• You must first request return shipping instructions by contacting us. WE WILL REFUSE PACKAGES WE ARE NOT EXPECTING.

If your order arrives damaged:

We inspect each item carefully before packing, and we use UPS-approved packing procedures. Therefore, if an item you ordered arrives damaged, it must be the result of damage by UPS or USPS. (In our experience, the odds of a package being lost or damaged in shipment are less than 1 in 500.) Inspect the condition of the items inside your shipment immediately upon receipt; if an item is damaged, you must notify us within 7 days of delivery. Print our Loss/Damage Claim Form. Show the damaged container to your UPS or USPS driver and have him or her sign the Loss/Damage Claim Form where indicated. Take pictures of the damaged container and email them to us at the address on the "Loss/Damage Claim Form." We'll promptly ship out a replacement item.