Our "Forever Guarantee"
We do not want you to keep something that doesn’t meet your expectations, no
matter when you bought it. If you’re not satisfied with a purchase you made from
our catalog, return it within 30 days for a full refund, or at anytime for a
gift certificate.
There are just 3 conditions to our Forever Guarantee:
- Shipping charges are not refundable, and you must pay for the return
shipping, unless the return is the result of our error.
- The product you return must be in “as new,” resalable condition. (If your
item simply needs repair, most of our artists and craftspeople offer warranty
and repair services. Contact Customer Service
for more information.) If you return an item in a condition that prevents us
from reselling it as new, a 25% charge will apply…we’re a very small company
and can’t afford to accept items which can’t be resold.
- You must first request return shipping instructions by
contacting Customer Service. WE WILL REFUSE
PACKAGES WE ARE NOT EXPECTING.
If your order arrives damaged:
We inspect each item carefully before packing and use UPS-approved packing
procedures. Therefore, if an item you ordered arrives damaged, it must be the
result of damage by UPS or USPS. (Thankfully, as of Fall, 2007, out of 1,500
orders shipped, we've never had one damaged during shipment.) Inspect the condition of the items inside your shipment immediately upon receipt; if an item is damaged, you must notify us within 7 days of delivery. Print our
Loss/Damage Claim Form. Show the damaged container to your UPS or USPS
driver and have him or her sign the Loss/Damage Claim Form where indicated.
Take pictures of the damaged container and email them to us at the address on
the "Loss/Damage Claim Form." We'll promptly ship out a replacement item.
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