Shipping Information

 

Shipping Terms To prevent misunderstandings, you will be required to acknowledge reading this page during checkout. 95% of orders ship within one business day from our Taos, NM store. If we receive your order for in-stock merchandise by 10 a.m. Mountain time Mon.-Fri., it should ship that day. Please verify the address and obtain the Zip+4 code for shipments to US addresses using the Post Office National Address Server. Your order may arrive faster. (Note: If your order is returned to us as undeliverable, you will be subject to a 25% restocking fee and return shipping charges.) Please ship to a commercial (work) address attended during the day. If you provide a residential address, be aware that the recipient may need to pick up the package at the nearest post office or UPS facility if no one is home Our shipping charges are based on the total weight of the items in your order. (This is the fairest way to assess shipping charges because that's the way USPS and UPS charge us.). The "shipping weight" of each product we sell is listed on the page describing the product; the shipping weight is equal to the actual weight of the item plus packaging. Shipping charges may include some of the cost of packaging materials and the labor to process, pick and pack the order.				Shipping Terms, Cont... (But, when all costs are computed, we still lose about $3.00 for each order we shipped compared to selling the same merchandise in our retail store.) Very occasionally, an item you ordered will be out-of stock. If we believe there will be a delay in shipping any part of your order, we will send you an email message with the expected shipping date. We don’t ship partial orders: Your entire order will be held until any backordered items are in stock, but never more than 30 days. You may cancel your order, without penalty, at any time prior to it shipping. Simply contact us by email. Please include your order number from the receipt that was emailed to you when you ordered. Note: Once your order has shipped, it cannot be cancelled and must be returned in compliance with our normal Return Policy.  If your order is lost or arrives damaged: Submit our Loss/Damage Claim Form and contact us.
Quick Reference Shipping & Handling Rate Table Shipping Weight (lbs.) USA Standard (Ground) USA Expedited (Air) Canada Standard (Ground) Intl. Expedited (Air) 0.00-2.00 $7.95 $9.95 $19.95 $29.95 2.01-3.00 $8.70 $11.95 $20.70 $31.95 3.01-4.00 $9.45 $13.95 $21.45 $33.95 4.01-5.00 $10.20 $15.95 $22.20 $35.95 Addtl. Lbs. $0.75 $2.00 $1.00 $4.00
USA Shipping Rates USA Standard (Ground) Orders shipped using this method ship via either UPS Ground or USPS Parcel Post, at our discretion. If you prefer one method over the other, please state this in the Comments field of our order form. You may use this option if shipping to any US address, including PO Box, APO/FPO, Alaska, Hawaii, Puerto Rico, or any other U.S. territory. If the address is not listed in the Post Office National Address Server (i.e., no Zip+4 code) you should contact the recipient to obtain the correct address...we will not be responsible for packages which are mis-delivered or undeliverable because you did not verify the address. A 25% restocking fee (plus any return shipping charge) will apply if a package is returned to us as undeliverable. Please provide an address which is attended during the day, or the recipient may have to pick it up at the nearest Post Office or UPS facility during regular business hours. This service takes 3-9 days once it has been shipped to an address in the 48 contiguous states: Time-in-transit is not guaranteed. For faster service, choose USA Expedited (Air) below. Your order is not considered overdue until 10 days have passed since it was shipped  (15 days during December). Add 20 days for HI, AK, and US territory addresses; 45 days for APO/FPO addresses We will email you a USPS Delivery Confirmation or UPS Tracking number once the order has been packed. To receive an email from the Post Office when the package status is updated, enter the Delivery Confirmation number on the Post Office web site, press GO and then choose "Track & Confirm by Email", or use the UPS Tracking Page, as appropriate. 95% of all orders ship within one business day. If you track the package on the Post Office web site before it has been delivered, it will likely state, "The U.S. Postal Service was electronically notified by the shipper to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Information, if available, is updated every evening. Please check again later." However, even if you receive this message, rest assured that we have definitely shipped the package and it is on its way.  USA Expedited (Air) Orders shipped using this method ship via USPS Priority Mail. You may use this option if shipping to any US address, including PO Box, APO/FPO, Alaska, Hawaii, Puerto Rico, or any other U.S. territory. If the address is not listed in the Post Office National Address Server (i.e., no Zip+4 code) you should contact the recipient to obtain the correct address...we will not be responsible for packages which are mis-delivered or undeliverable because you did not verify the address. A 25% restocking fee (plus any return shipping charge) will apply if a package is returned to us as undeliverable. Please provide an address which is attended during the day, or the recipient may have to pick it up at the nearest Post Office during regular business hours. This service takes 2-3 days once it has been mailed to an address in the 48 contiguous states: Time-in-transit is not guaranteed. Your order is not considered overdue until 7 days have passed since it was mailed (10 days during December). Add 5 days for HI, AK, and US territory addresses; 10 days for APO/FPO addresses We will email you a USPS Delivery Confirmation once the order has been packed. To receive an email from the Post Office when the package status is updated, enter the Delivery Confirmation number on the Post Office web site, press GO and then choose "Track & Confirm by Email." 95% of all orders ship within one business day. If you track the package on the Post Office web site before it has been delivered, it will likely state, "The U.S. Postal Service was electronically notified by the shipper to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Information, if available, is updated every evening. Please check again later." However, even if you receive this message, rest assured that we have definitely shipped the package and it is on its way.				International Shipping Rates Canada Standard (Ground) Orders for which this method was selected ship by UPS Standard. Valid for street addresses in the Canadian provinces of AB, BC, MB, NB, NF, NL, NS, ON, PE, QC, and SK. (Additional charges will apply to deliveries in remote post codes: Right-click here to download the list.) This service normally takes 5-7 business days once it has been shipped. (If you need faster service, select "Intl. Expedited (Air)" below.) Your order is not considered overdue until 10 business days have passed since it was shipped. UPS Canada charges fees to broker customs clearance for shipments arriving from the United States. UPS will collect this fee from you, plus GST and any other applicable duties/taxes, before releasing your shipment to you. If delivery is refused or your order is returned to us as undeliverable, we will refund the purchase price of the merchandise, less any return postage charge and a 25% restocking fee. You are responsible for paying any GST, customs brokerage fees, or other customs charges associated with your order. If, through no fault of our own, we are later billed any import-related taxes or fees that should have been paid by you, we reserve the right to bill your credit card for those taxes or fees at any time. It is against U.S. Customs regulations for us to falsify the value of the order on the invoice included in your package or on the customs declaration.   Intl. Expedited (Air) Available to postal addresses in these countries: Andorra, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Barbados, Belgium, Belize, Bermuda, Bolivia, Brazil, British Indian Ocean Territory, Brunei, Bulgaria, Canada, Cayman Islands, Chile, China, Cocos (Keeling) Islands, Colombia, Cook Islands, Costa Rica, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Germany, Greece, Greenland, Grenada, Guatemala, Guyana, Heard and McDonald Islands, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kenya, Korea-South, Kuwait, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Malaysia, Maldives, Marshall Islands, Martinique, Mexico, Federated States of Micronesia, Monaco, Mongolia, Morocco, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Norfolk Island, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and The Grenadines, Samoa, Saudi Arabia, Seychelles, Singapore, Slovakia (Slovak Republic), Slovenia, Solomon Islands, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Trinidad and Tobago, Turkey, Ukraine, United Arab Emirates, United Kingdom, Vanuatu, Vatican City, Vietnam, Virgin Islands (British), Yugoslavia. The United States Postal Service calls this service "Express Mail International" and states delivery takes 3-8 postal days once it has been mailed. (Time in transit is not guaranteed; add additional time during December.) Your order is not considered overdue until 14 postal days have passed since it was mailed. If delivery is refused or your order is returned to us as undeliverable, we will refund the purchase price of the merchandise, less any return postage charge and a 25% restocking fee. You are responsible for paying any GST/VAT, duty, taxes, customs brokerage fees, or other import-related charges associated with your order. It is against U.S. Customs regulations for us to falsify the value of the order on the invoice included in your package or on the customs declaration. We reserve the right to require international customers to comply with additional security procedures, including: faxing us the order; providing an email address that is not a "free" account; faxing us photocopies of your credit card and government-issued photo identification card; providing us with the telephone and fax numbers of the bank which issued your credit card; etc.